Telispire Introduces Products Designed to Increase Customer Retention
April 8, 2016 — Wichita Falls, TX – Telispire has announced the release of three new services that will present customers more options and flexibility in managing their wireless devices while providing Resellers the opportunity to increase revenue and improve customer satisfaction. As a communications leader, Telispire continuously researches new technology and user needs then develops and improves upon products and services to meet those needs.
Enhanced Device Level Alerting (DLA) is quickly becoming an important management tool for users. Telispire’s DLA system will allow Resellers to establish thresholds and end user notifications related to high usage levels, plan expiration, and contract expiration. DLA automates customer touch-points, increases customer satisfaction thus reducing churn and Reseller overhead.
Automated A/R (Dunning) Management enables Telispire to offer Resellers a means to maintain a healthy A/R. The service establishes automated customer notifications via email and/or text and automated treatment – including suspend, hotlined, disconnect – providing Resellers the ability to mitigate risk and high write-off balances.
Device upgrade solutions are proactive measures that have been developed to identify customers approaching contract expiration. Reporting and marketing solutions will identify these customers and then initiate communication to inform them of the latest offers available. Customer retention is increased when proactive steps are taken and competitive rates offered. Telispire has enhanced their device upgrade purchase flow to be contemporary, mobile-friendly and easy to use for Resellers and their end users.
“Within the fiercely competitive wireless industry, customer retention is paramount for a company to succeed and Telispire is committed to offering our Resellers the products and services that will make them successful,” stated Nicholas Aldi, Chief Financial Officer & Chief Operating Officer. “We are excited about new opportunities to help Resellers grow their revenue and retain their customers.”
A National Leader in MVNO (Mobile Virtual Network Operator) services supports both post-pay and pre-pay services on both the CDMA and GSM networks. They offer a complete full turn-key solution for anyone wanting to enter the wireless marketplace with a low capital expenditure, a customized offering and a flexible back office system. Telispire also offers tier one 24×7 customer care and a turn-key ecommerce including device fulfillment services. Learn more at email@example.com or call 940-397-9603 to schedule an in person meeting. Also, visit at www.telispire.com for more information and follow us on social media.