Telispire Blog

Mobile Commerce Trends 2016 and Beyond

Consumers LOVE spending time on their mobile device. The mobile eCommerce, or mCommerce, trend is exploding in 2015 and is set to make a big leap in 2016 with consumers opting to go mobile for convenience, in-store rewards, and loyalty programs among other reasons. The top 3 searches for consumers on mobile devices are Apparel, Home Improvement, and Electronics as the US expects to see retail sales growth of over 15 Billion. Check out our infographic for the full list of details!

mobile commerce trends 2016

 

Attending a Conference with Confidence: Channel Partners

Attending a conference is the single greatest way to network with the industry of your choice. Exhibitors want to network with you and gain exposure within their industry. There’s no better place for companies to accomplish those goals than a trade show. That being said, as an attendee, its can be a little overwhelming. Unprepared conference-goers will drown in the sheer volume of exhibitors, people to meet, seminars to attend, and ultimately waste the majority of their time. Here are fifteen ways to keep your head above water and gain the maximum benefit from attending a conference/expo.

Before the show:

  1. Make appointments with exhibitors.
  2. Get a map of the show floor and plan your route.
  3. Make a checklist of information you need to get from each exhibitor.
  4. Make sure you have plenty of business cards.
  5. Plan the workshops you want to attend.

During the show:

  1. Collect information of interest and importance.
  2. Look for networking opportunities, from your peers and exhibitors.
  3. Carry a pen and pad to write down important notes.
  4. Keep a trip report as you go along.
  5. Be prepared to push for answers from exhibitors.

After the show:

  1. Organize and prioritize the information gathered.
  2. Follow up with companies in which you requested additional information.
  3. Reach out to any companies you may have missed on site.
  4. Contact show management to secure copies of presentations given at the conference sessions.
  5. Evaluate and prepare a thorough report for upper management that summarizes your experience.

The most important thing you can do for a conference is to come prepared. Make yourself a schedule and manage your time wisely. Navigating a conference is never easy, but with these tools you’ll be able to better manage your time and goals while at the show.

Schedule a meeting with Telispire on this link and check our infograhic!

Please see the slide deck below:

Get the Most Out of Channel Partners Conference & Expo – Infographics

How to get the most out of Channel Partners Conference and Expo? If you are going to Channel Partners Conference and Expo on March 15-18, 2015, then you need to prepare yourself to make sure that you maximize your time and investment.

Below is the the checklist tips infographics done for you on what to prepare before the show and what to do during and after the show.

Don’t forget to visit Telispire’s booth #454 and learn how you can grow your revenue and profit by becoming an MVNO.  You may schedule a meeting through this link.

 

Get the Most Out of Channel Partners Conference Expo

Easy copy and paste the code below to share this infographics to your site!

Why Utilize an MVNO?

Why Utilize an MVNO? Utilizing a Mobile Virtual Network Operator (MVNO) is the easiest way to become a wireless reseller. These businesses (in this case Telispire) are the conduits that transfer mobile service from America’s best wireless providers to the independent operator. Finding and working with an MVNO is the easy part. In fact, just about anyone can start his or her own wireless company, at least in terms of finding service to repackage and sell.

The difficulty arises when all the other pieces of operating a wireless business come into play.  Billing systems, back office support, ecommerce, logistics and marketing are all integral parts of running a successful mobile company. Piecing them together into an efficient, adaptable system can be an even greater challenge than finding them initially. That’s where Telispire stands apart. Not only is the company dedicated to providing service from top carriers nationwide, we are specifically geared towards building and supporting successful resellers. Telispire can provide premier white label solutions, customer service, billing services, and marketing support based on the type of business model an operator is interested in pursuing.

Running a wireless business presents challenges one might not see when offering a standard service. We all know billing wireless isn’t a one-time event, it’s an ongoing, fluid responsibility that differs with each and every customer, even more so when operating under a prepaid business model. Maintaining these ever changing variables in a traditional way would require a crippling level of micro management. Fortunately, Telispire understands the challenges of Telecom billing and has integrated a fully automated system into its PHOENIX web based platform.  The billing system provides independent resellers with the ability to perform full service billing and subscriber management. Telispire’s turnkey billing system is focused on three pillars; real time provisioning tied into the billing system, reporting, and bill presentment.

1. Provisioning grants the reseller a variety of functions. Resellers have the ability in the PHOENIX billing and back office system to activate and deactivate service with the click of a button. Connected with activations/deactivations, users have the ability to port phone numbers to wireless numbers from both wireless and wireline phone numbers. Resellers can access individual accounts to restore or suspend features, change plans and adjust features all within the billing platform.

2. The PHOENIX billing and back office system users have the ability to see a variety of reports that can be pulled or automated to be received as frequently as they’d like. Dependent on the type of report, daily, weekly or monthly may make the most sense. Billing invoice reports can provide answers to the challenges presented to a reseller. Resellers can see tax reports, retail reports, usage reports, and accounts receivable data reports.

3. Finally, customers of a reseller have access to their billing. Customers can see near real time data use and six months’ worth of invoices and usage. These are available as PDFs for printing purposes or viewing within their end-user portal. This also works for resellers who want to use their own billing software. Exported reports are broken into categories including call detail records, one time/recurring charges, taxes and overall summaries.

These tools give resellers all the means necessary to run an efficient, organized business from the billing side of things. Resellers can use Telispire’s system, utilize their full service reporting systems to offload data for already established billing systems, or integrate through easy to use APIs.

Telispire understands that flexibility is key when working with companies of all shapes and sizes. In addition to having established billing systems, it’s likely that resellers will have some sort of marketing strategy in place. Added, these reseller’s know their markets. In the modern environment however, extra marketing should always be welcomed. Whatever a reseller’s needs, Telispire has the expertise to kick-start your plan. A business can either begin a successful campaign tailored for their target market, or drastically enhance whatever is already in place by identifying the four P’s (product, price, place and promotion) with reseller’s. Telispire places high emphasis on helping customers market successfully, and believes it’s absolutely necessary for healthy business.

In addition to billing and marketing support, customer service must be one of the cornerstones of any wireless reseller’s business. Telispire offers three tiers of support to ensure both independent resellers and customers have the best experience possible.

  • Tier 1 support is a service that provides resellers the ability to provide full customer service to their existing customer base. Telispire works with resellers to script, define processes and handle customer service issues with a white labeled Tier 1 service. This Tier 1 service can be full time or can be for afterhours support, plus it can be utilized for outbound/inbound sales calls to drive growth.
  • Tier 2 support provides resellers with access to Telispire’s certified help desk.  Help desk employees are capable of solving all troubleshooting, provisioning, and PHOENIX billing and back office related issues via telephone. Most problems can be resolved here in a matter of minutes. If the issue is carrier related, a ticket will be sent for Tier 3 support.
  • Tier 3 support is used for carrier related issues. As Telispire works with the nation’s top service providers, any final issues outside of the Telispire realm of control will be resolved.

Telispire’s services are designed to ensure reseller success. Whether it’s the white label services designed to maximize the efficiency and ease of reseller business, the marketing support Telispire is passionate about and dedicated to delivering, or the top-notch customer service that always finds an answer, Telispire’s services exist to ensure resellers thrive.

If you would like more information about becoming an MVNO with Telispire, please visit our Become an MVNO page.

The Modern MVNO

Telispire, a pioneer in the world of wireless telecommunications, has streamlined its white labeled MVNO model to provide a truly coherent system for its customers. Telispire’s modern technology innovations dramatically improve the workflow that takes place in the wireless industry. Telispire has put serious effort into its BSS/OSS back office billing system for the sake of ensuring reseller success for its white labeled wireless MVNO and MVNE services. Support is provided through a customizable module based system. This automated back office allows not only maximum flexibility for a potential user, but outstanding efficiency for any sized reseller.

Telispire’s back office system is automated. The first industrious step Telispire has taken towards efficiency is its automation of nearly all its internal systems,  Telispire has created a BSS/OSS back office billing system that competitors are guaranteed to emulate in some form or fashion in the future. To be as clear as possible, automated internal systems effectively reduce the number of personnel needed to keep it operating at the highest levels. This means less moving pieces and more accurate information, but how does it affect monetary savings?

Critics produce several valid arguments debating whether automation systems save in the financial sector. Critics state that IT and system maintenance costs balance out the need for fewer personnel. While these arguments hold weight and are ultimately worth reading, it’s important to note that automation does not cost more than the manual techniques of the past. Even if cost can be argued as an even trade, the movement time and accuracy of information increases exponentially. Telispire has combined this automated system with a module-based framework, allowing not only increased efficiency in data collection, but also in information processing.

The beauty of automation is found in the convenience and efficiency it offers. The Telispire BSS/OSS back office billing system collects and organizes data 24/7. Highly detailed metrics and histories allow both internal and external users to make rapid decisions any time and any place there is an Internet connection. The real stand out feature of the back office billing system is the module-based framework and automation that is being used to handle system customization that provides a huge benefit to users.

Module-based systems require little to no coding and still allow complete control. The benefits of Telispire’s white labeled MVNO services reach beyond convenience for the user. The flexibility within these systems sits in a realm of its own as the entire interface is module-based. For a common user, cue relief. While fantastic for customization, these modules play a much more important role in Telispire’s vision of an efficient, streamlined service. The back office billing system module model provides a complete end-to-end solution for both internal and external users. This framework excels in three (3) distinct areas:

  1. Products are offered through Telispire’s eCommerce module, a robust system that can be edited by in-house professionals on the fly. The reseller need simply submit pricing, images representing what they want to sell and any description they’d like a potential customer to see about their product. This perk is an enormous benefit for fast moving resellers attempting to reach multiple markets.
  1. Reseller marketing practices can be adjusted quickly, without the need for a   website administrator. Implementing strategies is simplified to a nearly drag and drop affair. This allows resellers to focus on their ideas instead of the technical details that encumber outdated companies.
  1. This system offers resellers a truly scalable model for future business needs. If a reseller needs to expand their business by say, product offerings, a new module can be added. The same goes for additional wireless services.

The takeaway from above is the absolute flexibility the Telispire BSS/OSS back office billing system offers. Resellers can utilize these systems down to the smallest details in order to meet their own efficiency needs as well as the needs of their customers. eCommerce within the system isn’t only focused on function. Users also have control over aesthetic aspects and can create an online environment that suits their personal taste.

For those interested in the MVNO model, Telispire’s BSS/OSS back office billing system is an elegant fusion of depth and flexibility.  Highly configurable modules allow the user to have unmatched agility when it comes to usability. Module service packages are not only fast, but make sense and are easy to use.  In addition to these module packages, Telispire continues to emphasize efficiency with its fully automated back office billing system. Provisioning, rating, billing, collecting, letter writing, and even escalation are all done independently, giving you more time to focus on your business.

If you would like to schedule a demo of this innovative billing back office system, please visit our Contact Us page.

If you are ready to find out more information on Becoming an MVNO with Telispire, please visit our Become an MVNO page.

Telispire is helping fight “bill shock”

We at Telispire are excited about the new opportunities and growth that 2014 will bring and we can’t help but boast about our Device Level Alerting (DLA) notification service. This was created to allow MVNOs to be a part of the voluntary FCC compliance effort to help avoid subscriber “bill shock”. Telispire cares about each and every subscriber, which is why we offer DLA, so that every MVNO can take advantage of this service.

The Telispire Device Level Alerting notification service runs on the powerful Telispire billing platform. This notification service alerts the subscriber directly through a text message and an e-mail when certain usage thresholds have been met. Telispire works with the MVNO to set business specific notification thresholds and optimum alert times to ensure an excellent subscriber experience.

Thanks to Telispire’s DLA notification service, MVNOs and subscribers are now more aware and educated about how they are using their devices. Many MVNOs using the service have been amazed at their subscribers’ positive reactions to early notice of potential overages. The Telispire Device Level Alerting notification service gives MVNOs and subscribers another tool to help them manage their wireless usage to avoid “bill shock”!

To learn more about the Telispire Device Level Alerting notification service, visit our Contact Us page!

 

To learn more about the voluntary FCC compliance efforts for “bill shock”, please visit the below link:

http://www.fcc.gov/bill-shock-alerts

Telispire Executive Team Attending CVx IT Expo, in Miami Next Week

The Telispire executive team which includes CEO, Curtis Knobloch, CFO/COO, Nicholas Aldi, and CIO, Craig Andrew, will be attending numerous conferences in the upcoming weeks in order to meet with potential partners and showcase Telispire’s added features. Check out some of the hot topics being covered at the CVx IT Expo at the Miami Beach Convention Center in Miami, Florida January 29, 2014. http://itexpo.tmcnet.com/east/

If you plan on going, give us a call and we’ll schedule to meet you and your team @ 940-397-9600.

A New Era For Telispire

2014 has ushered in a new era for Telispire and our customers. “As a company, we pride ourselves on having the power to transform. The New Year brings with it new opportunities and expanded tools offered to our partners. We are committed to staying at the forefront of business solutions for new and existing communication providers”, said Curtis Knobloch, CEO of Telispire. Our new blog will showcase the features being offered to customers, and real-time announcements from the Telispire team.

 

Turnkey Solutions

Telispire’s turnkey programs allow newcomers to enter the wireless business instantly with the product offerings and market knowledge equal to long-time mobile providers.

 

New Products

In addition to our mobile voice and data applications, Telispire also offers turnkey ecommerce solutions and Tier One 24×7 Customer Care. We show wireless industry entrants how to construct a business plan built to last.

 

Technology

Telispire resellers can offer CDMA-formatted mobile phone and data coverage in 97 percent of U.S. metropolitan areas for a total potential reach of 240 million. Mobile phone technologies change and improve at a very fast pace and consumers continually demand new features. Because of Telispire’s close relationships with handset manufacturers and distributors, resellers can be assured of a readily available supply of the most up-to-date handsets at affordable prices.

 

Telispire knows that success in the wireless business depends on back-office systems. The technologies that count are those that allow the reseller to bill customers and handle all customer service tasks in the most cost-effective way possible.

Staying Connected With Telispire

With the facelift of our new website, Telispire is also re-launching its presence across social media so that partners and customers can stay connected through our community. We look forward to keeping everyone up-to-date on the latest happenings, added features, and new services which Telispire is best known for innovating. Be sure to check back with us.

 

Industry News

http://www.rcrwireless.com/

http://www.ctia.org/

http://www.wirelessweek.com/

http://www.fiercewireless.com/

http://ruralwireless.org/

http://competitivecarriers.org/