TECHNOLOGY Telispire knows that success in the wireless business depends on back-office systems.   The technologies that count are those that allow the reseller to bill customers and handle all customer service tasks in the most cost-effective way possible.   Telispire offers: An interactive voice response (IVR) system and a Web-based customer service platform that allow the customer to find self-help information easily and, at the same time, give customer service representatives the information they need to speak intelligently when more difficult issues arise.   For pre-paid customers, the back-office systems offer fast access to account balance and minutes-used information. Direct connectivity between Telispire and the carriers ensures reliable flow of critical data.  A flexible and secure billing system that the reseller can configure to e-mail customers their monthly bills automatically or send billing data electronically to third-party bill printing and mailing companies.   Telispire systems integrate easily with a telco’s existing billing systems.